Out of the many use cases for a paperless process, digital customer onboarding is a compelling use case where a company can reap immediate benefits by lowering the number of customer dropouts during the account opening process and reduce the Turn Around Time with immediate access to verified documents.
Digital transformation is the process of using digital technology to enhance or transform existing business processes, customer experiences and work culture to adapt to the changing business requirements in a fast-paced world. It involves a radical rethinking of the way in which an organization uses technology.
KYC or Know your Customer verification is the fulcrum on which all financial products or services are sold. It is the authentication which confirms the identity of the person who is opening the account at a bank, applying for a loan, opening a demat & trading account to buy or sell shares on the stock exchange, purchasing mutual fund units and buying an insurance policy
Enterprise software firm Celusion Technologies was engaged by PNB Housing Finance to implement a Video KYC solution across the company. While a few banks have started implementing video KYC, PNB Housing Finance is one of the first Housing Finance Companies to do so.
Given that video KYC has the potential to slash onboarding costs by up to 90%, it’s going to be a huge boon for finance sector businesses. Video KYC can be used across finance sector enterprises — from banks, NBFCs, and Insurance to Housing Finance and Stock Brokers to E-Commerce, Wallets, Payment Gateways and Aggregators.
When it comes to tech-enabled processes, account opening is a big one. Until recently, opening an account for mutual fund investing was a long and arduous process. Today, DIY (Do it Yourself) Account Opening software has changed all of that.
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